Shipping
At the moment orders on the website can only be shipped within Canada and the U.S.
Shipping is provided by Canada Post and rates and delivery time are determined by discounted Canada Post Expedited rates based on package size, weight, and shipping address. All orders are shipped through the standard Canada Post shipping option. Please allow 1-3 business days for your order to be processed prior to shipping. Depending on the shipping address location please allow 3-7 business days for delivery from the date your order is shipped. If you are interested in faster shipping options within Canada or to the U.S., please contact us at romangelicaboutique@gmail.com.
Return/Refund Policy
Unless otherwise specified, items purchased can be returned and refunded within 60 days of purchase with proof of purchase. Items must be in the exact same condition as it was sold, including the plastic wrap if applicable. A store credit with no expiry date will then be issued by email to the customer 2-3 business days after we receive the returned item.
How to return non-defective products
If you would like to return an item please email us at romangelicaboutique@gmail.com with “Return Request” as your subject line and include your contact information as well as the reason for the return and a copy of your proof of purchase. If your request meets the return criteria, we will then issue you a Return Authorization number that must be included in your return package, the address for the return will then be provided to you.
Customers are responsible to pay for the return fee and only the item will be refunded, not the shipping cost that was originally paid by the customer. Since you are responsible for the return shipment we strongly recommend that you include a tracking number and insurance.
We will refund any mistakes done by Romangelica Boutique without any additional charge to the customer. However, Romangelica Boutique is not responsible for any mistakes on the customer’s part, such as an incorrect shipping address, so please double check that all your shipping information is accurate.
Backorders can be refunded any time.
Damaged item and Missing Parts
If the item was damaged during shipping, the customer is responsible to take a photo of the damaged item and email the photo along with a description of the damage to romangelicaboutique@gmail.com with “Shipping Damage” in the Subject Line, within 2 business days after receiving the damaged product. Please do not return damaged products until you receive further instructions. Once we receive your claim we will then reply to your email indicating the following steps. Based on the situation we might send you a return label for a free return shipping and you might be requested to ship back the damaged product with all of its components to Romangelica Boutique prior to receiving your store credit for the cost of the item and the original shipping. Please allow approximately 7-14 business days for claims for damaged goods during shipping to be processed.
Backordered Products
Backordered products are charged at the time the order is placed. When placing an order containing products that are both in stock and backordered, the whole order will be placed on hold until all items from the order is available for shipping. You will receive an email regarding this hold when the order was initially placed with an option to split the order into two shipments to receive the items in stock sooner.
